From planning to profits, our urgent care consulting team prepares you for all stages of development.

Our expert urgent care consulting team boasts over 20 years of urgent care experience and unparalleled access to industry resources. We work diligently to deliver our knowledge and strategies to enable your success.

We have seen highly credentialed and experienced businessmen underestimate the urgent care industry and its intricate inner-workings to their demise. But Urgent Care Consultants has been trusted by over 180 urgent cares nationwide because our bold mission to assist any facet of urgent care operations drives our team of experts to continually heighten their knowledge and remain at the top of urgent care consulting.

Here’s a little background on our primary consultants:

David Stern, MD

David Stern, MD


Dr. Stern serves as CEO of both Urgent Care Consultants and Practice Velocity, LLC, which provides software solutions for more than 1,200 urgent care clinics in all 50 states, including computer tablet-based diagnostic record systems, specialized billing systems, practice management software and a patented record template system. Dr. Stern graduated magna cum laude from Houghton College, earned a medical degree from Jefferson Medical College in Philadelphia, and completed a residency in internal medicine at the Pennsylvania State University Hospital. After his residency, he was appointed Chief Resident, and as Instructor of Internal Medicine. Certified by the American Board of Internal Medicine, Dr. Stern has been listed three times in Castle-Connolly’s Best Physicians in America. He was given the Lifetime Membership Award from the Urgent Care Association of America.

Bonnie Peterson

Bonnie Peterson

VP of Operations

Bonnie brings decades of experience to the Urgent Care Consultants team. Prior to joining UCC, she worked for United Technologies Aerospace Systems in Rockford, IL as the Workman’s Compensation Claims Coordinator. She managed claims from injured employees by mediating between employees, physicians, and insurance companies. She also worked for 20 years as the Director of Clinical Services at Physician’s Immediate Care in Northern Illinois. Bonnie spent the majority of her nursing experience in urgent care and occupational health. She is certified to instruct evidential breath testing and urine drug screening; and she is certified to complete pulmonary function testing and occupational audiology testing.

Heather Real

Heather Real


Heather has 15 years of experience in client services and support. She joined the UCC team in 2013 and has assisted with more than 40 urgent care startups, working closely with the executive leadership and preferred vendors to ensure their success. Heather focuses on site feasibility, financial pro forma and business plan preparation for UCC clients.

Alan Ayers, MBA

Alan Ayers, MBA

Senior Consultant

Alan Ayers brings over 10 years’ experience in strategic planning, business development, clinical operations, sales/marketing and real estate for urgent care, occupational medicine, and primary care facilities of all sizes. As a former Board Director for the Urgent Care Association of America (UCAOA) and as Practice Management Editor for The Journal of Urgent Care Medicine, he has contributed over 350 original articles and presentations and is considered an industry thought leader. In 2014, The Ambulatory M&A Advisor honored Ayers as one of Urgent Care’s “Top 15 Influencers.” Prior to serving as Chief Operating Officer of a hospital-affiliated urgent care network, Ayers was a consultant to the retail and consumer packaged goods industries. He graduated Phi Beta Kappa from the University of North Carolina before earning his MBA from the University of Mississippi, and his Masters of Accounting from The Ohio State University, where he graduated first in his class.

Nate Roys

Nate Roys

Financial Strategist

Nate Roys brings experience in financial diagnostics and projections, urgent care industry real estate planning and analysis, statistical analysis, and business plan writing to the UCC consulting team. Nate started with UCC in 2014 when he generated a sophisticated algorithm to predict patient volume for potential urgent care clinic locations, given demographics, competition, and many related factors that strongly correlate with urgent care success. Since then, he has assisted the accounting department in process-automation and various small projects as needed; he also led the development of UCC’s pro forma financial model, and uses it to determine urgent care project feasibility, both for startups and existing operations. Nate works closely with clients to determine the capital structure needed to ensure a profitable venture, including the cash investment required to sustain operations until they generate positive cash-flows.

Monica Klosa

Monica Klosa

Billing Consultant

With more than 17 years of medical billing experience, Monica is a certified professional coder and a committed leader to a team of more than 150 urgent care billing specialists. She has also taught classes on urgent care billing at Urgent Care Association of America national conferences and Decision Health seminars. Her team is dedicated to understanding the detailed nuances of urgent care billing and providing both Physicians Immediate Care and franchisees the same quality billing services.


In everything they do every day, each UCC team member embodies the following values. The practice of these simple values is ingrained in our culture, and serves as the foundation of our success.

Team Player


Positive Energy

Continuous Improvement

Clients Win

Recent Blog Posts

Learn from the top thought leaders in the industry.

Slow Months of Urgent Care: Staying Profitable

It’s no secret, urgent care centers thrive in the busy seasons. With summer months come times of slow patient volume. Most urgent care centers see higher patient volumes in the fall and winter months, as summer can often lead to lower revenue.  Something we always are...

Slow Months of Urgent Care: Staying Busy

Every urgent care has been there: slow patient volume, and not enough work to keep staff members busy. Even though the slow months can often lead to frustration, it is also a perfect time to catch up on tasks that may get pushed to the wayside. We want your staff...

Higher Volume Injury in the Summer Months

Summer is here, which means families are out hiking, biking, and kids will be participating in summer sports, potentially bringing more injuries to your urgent care center. Your center will most likely see a decrease in flu/cold visits and an influx of injuries...

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