ABOUT URGENT CARE CONSULTANTS
The Urgent Care Consultants team specializes in both traditional and pediatric urgent care startups and growth opportunities. Our wide range of expertise in all things urgent care equips us to deliver the best consulting services, from single startups to well-established franchises.
With over a century of combined industry experience, we have the knowledge, strategies, and access to industry resources necessary to ensure your success. Our team has been trusted by more than 200 urgent care centers nationwide because of our mission to assist any facet of urgent care operations and our drive for continuous improvement.
David Stern, MD
Dr. David Stern serves as CEO of both Urgent Care Consultants and Practice Velocity, LLC, which provides software solutions for urgent care clinics. David earned his medical degree from Jefferson Medical College and completed his residency in internal medicine at the Pennsylvania State University Hospital. In the 25+ years, he has spent in the urgent care industry, David has had an ownership interest in more than 30 urgent care centers in the United States.
VP of Operations
Bonnie brings decades of experience to the Urgent Care Consultants team. Prior to joining UCC, she worked for United Technologies Aerospace Systems in Rockford, IL as the Workman’s Compensation Claims Coordinator. She managed claims from injured employees by mediating between employees, physicians, and insurance companies. She also worked for 20 years as the Director of Clinical Services at Physicians Immediate Care in Northern Illinois. Bonnie spent the majority of her nursing experience in urgent care and occupational health.
Alan Ayers, MBA
Alan brings over 10 years’ experience in strategic planning, business development, clinical operations, sales/marketing and real estate for urgent care, occupational medicine, and primary care facilities of all sizes. As a former Board Director for the Urgent Care Association of America (UCAOA) and as Practice Management Editor for The Journal of Urgent Care Medicine, he has contributed over 350 original articles and presentations and is considered an industry thought leader.
Heather has 20 years of experience in client services and support. Since joining the UCC team in 2013, she has assisted with nearly 100 urgent care startups, working closely with the executive leadership team and preferred vendors to ensure client success. Heather focuses on site feasibility, financial pro forma projections and business plan preparation for UCC clients. Heather has a passion for helping clients achieve the highest levels of success in every aspect of their urgent care businesses.
With more than 17 years of medical billing experience, Monica is a certified professional coder and a committed leader to a team of more than 150 urgent care billing specialists. She has also taught classes on urgent care billing at Urgent Care Association national conferences and Decision Health seminars. Her team is dedicated to understanding the detailed nuances of urgent care billing and providing quality billing services.
Sr. Contract Specialist
Heather has 9 years of experience in urgent care contracting & credentialing, including negotiating reimbursement and language. She has worked in nearly all 50 states and maintains relationships with contacts at payors nationally. She has knowledge of payor contract language for all major payers and multiple regional payers. Heather has the ability to strategize and gives clients an advantage to achieve the type of contracts needed to for their vision be successful.
Prior to starting with Urgent Care Consultants in 2016, Ashley worked as an office manager for local small businesses in the retail and publishing industries. This experience helped facilitate her keen understanding of small business’ working parts and hurdles one must overcome to thrive in today’s ever-evolving market. Ashley’s broad skill set, positive attitude and drive for client success ensure quality customer service.