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Top 12 Factors to Consider When Starting an Urgent Care

Top 12 Factors to Consider When Starting an Urgent Care

The overused cliché aside, this is the most important (and fortunately, the first) step in the process. There are actually three major qualities in a successful urgent care site. The site needs to be retail-centric, preferably grocery-anchored. The building, or at the...

The One Reason Start-up Urgent Care Centers Fail

The One Reason Start-up Urgent Care Centers Fail

“Fifty percent of new businesses fail in the first year and 95 percent fail within five years,” according to the Small Business Administration. Headlines about small business “failures” can be daunting—and absent deeper consideration—they could certainly deter anyone...

8 Principles for Improving Your Urgent Care Operation

8 Principles for Improving Your Urgent Care Operation

The number of health care choices available to consumers for minor illness and injury is rapidly expanding. Not only does the urgent care industry continue to add locations—meaning in some communities patients have several competing urgent care options—but...

Performance Metrics for Urgent Care

Performance Metrics for Urgent Care

A successful urgent care venture requires understanding how well a center is performing over time, relative to budgets, and relative to industry benchmarks. Thus, urgent care entrepreneurs and operators need greater transparency than is provided by the monthly profit...

Lean Thinking in Urgent Care: Patients’ Perspective of Value

Lean Thinking in Urgent Care: Patients’ Perspective of Value

Over the past 30 years, academic engineers have embraced “lean thinking” as a way to improve yields, reduce scrap,   and reinforce quality in the production of goods ranging from a Toyota Camry to a McDonald’s Big Mac. The basic premise is to define “value” from the...

In Urgent Care, Profitable Growth is the Goal

In Urgent Care, Profitable Growth is the Goal

For the physician with a burning entrepreneurial spirit, there may be nothing more fun, exciting, thrilling, and satisfying than opening and running his or her own urgent care center. But with this exhilaration also comes the risk of a venture that’s nerve-wracking,...

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